Refund Policy
1. Your statutory rights
Under the Consumer Rights Act 2015, software you buy must be of satisfactory quality, fit for purpose, and as described. If a plugin does not meet those standards you are entitled to a refund, repair, or replacement. This policy supplements those statutory rights — it does not replace them.
2. Cancellation right and the waiver
See Terms of Sale §6. Starting the download of a plugin waives the 14-day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, where that waiver has been recorded at checkout.
3. When we will refund
- The plugin is faulty, not as described, or fails to perform a documented function and we cannot fix it within a reasonable time.
- You cancel before starting the download — that is, no download has been initiated against your order token.
- You report a duplicate or accidental purchase within 14 days and our records show the download has not been initiated.
4. When we will not refund
- Change of mind after the download has begun (the waiver in Terms §6 applies, where it has been recorded at checkout).
- Failure of your environment to meet clearly stated system requirements that were available before purchase.
- Misuse or unauthorised modification of the plugin.
5. How to request a refund
Email ari@pushingsquares.com with the order reference and a short reason. We aim to acknowledge within 5 working days and to confirm a decision within 14 days.
6. Method of refund
Approved refunds are issued by Stripe to the original payment method. The refund typically reaches your account within 5 to 10 working days, depending on your card issuer.
7. Changes to this policy
Material changes will be communicated by a banner at the top of this page for 30 days.